Privacy Policy

At Students Inn P. Ltd. we take privacy seriously and we are committed to protecting it.
By visiting this Platform you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By use of the Platform, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This policy explains when and why we and companies in our Group (which here means our subsidiaries, our ultimate holding company and its subsidiaries from time to time collect personal information about individuals who are customers, prospective future customers, previous customers, users of our website, social media channels and the Students Inn app and other individuals who may be connected to them, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure.

This policy may change from time to time so please check this page periodically to ensure that you’re aware of and happy with any changes.

This policy was last updated in July 2020 and is subject to Change without Notice. Please Keep Visiting to review any changes made to this privacy policy.

Who we are

Students Inn P. Ltd, referred to throughout this document as “Students Inn” is the data controller in relation to the processing activities described below. This means Students Inn decides why and how your personal information is processed.
Students Inn P. Ltd will be the ‘controller’ of your personal information A “data controller” is an organisation that decides why and how your personal information is processed.
We provide student accommodation services r in respect of processing of your personal data for the purposes of providing student accommodation services.

How we collect your information

We collect personal information from you in the following ways:

Personal information you give to us:

This is information about you that you give to us by, for example:

Visiting our Website (www.Studentsinn.net)
Using our Web or mobile applications (including online chat)
Viewing or following our channels on any social media platforms
Posting your own content on any social media platforms and tagging our account
Corresponding with us by phone, email, direct message via social media, or otherwise
Attending one of our organised or sponsored events
Making an expression of interest at a campus fayre or accommodation event run by your university or college and is provided by you voluntarily. This includes information provided at the time of registering to use our site, expressing an interest in making a booking, subscribing to the services we provide through our websites and other channels, requesting further information, material or associated services, managing your personal details (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. The information you give us will typically include your name, address, email address and phone number(s), age and date of birth, your specific enquiry details, details of your course of study, and may include records of any correspondence and responses to marketing campaigns.

Personal information we collect about you:

We may collect the following information, either by request or automatically: your contact details, geographic and demographic information, preferences and interests and other information you provide through, amongst other things, your attendance at events, responses given in surveys, and visits to our Website and app, including, data about the information and resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server, the Internet Protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see our Cookies Policy for further information. We may also collect any personal information which you allow to be shared that is part of your public profile(s) on third party social networks, including but not limited to time zone setting, browser plug-in types and versions, operating system and platform, and your preferences, interests and other behaviours.

Types of personal information we process about you

We may process a range of personal information about you. To make it easier to understand the information that we use about you, we have divided this information into categories in the list below and provided a short explanation of the type of information each category typically covers.

Basic contact and identification details, such as name, address, phone number, email address and date of birth*
Behavioural Such as your activities, actions and behaviours
Biographical Such as your academic background and course(s) of study Contact information which can be used to address, send or otherwise communicate a message to you
Geo-location information which contains or reveals the location of your electronic devices
Identification information contained in a formal identification document such as your Adhaar / Govt. Approved Id*
Banking/Billing information used to collect payments from you.
Fraud information relating to the occurrence, investigation or prevention of fraud
Legal information relating to legal claims made by you or against you or the claims process*
Booking Transactions information relating to accommodation bookings and ancillary services provided to you and*
Correspondence information contained in our correspondence or other communications with you about our products, services or business

How We Use Your Personal Information

The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.

Where there is a Legal Requirement

We will use your personal information to comply with our legal obligations, such as: (i) to assist any public authority, industry regulator or criminal investigation body; (ii) to correctly identify you when you contact us and/or to verify the accuracy of data we hold about you.

Where it is required to complete or comply with a Contract*

We may use and process your personal information where we have sold you a product or products, supplied you (or continue to supply you) with any services, where we have arranged for the supply of another party’s products or services to you as their appointed agent, or where you are in detailed discussions with us about the sale or purchase of a product or service. We will use this information in connection with ensuring that the terms of the relevant contract(s) are carried out or entered into. This may include circumstances in which we are not a party to the contract ourselves, however we have been appointed to administer or provide services relating to that contract.

Where we have assessed there is a Legitimate Interest

We may use and process your personal information where we have deemed it is necessary for us to pursue either our legitimate interests as a business, your legitimate interests as a resident or prospective resident, or the Legitimate Interests of a Group company, for the following purposes:

To correspond or communicate with you generally, for example with company or relevant location news;
For marketing activities (other than where we rely on your consent to contact you by email or text with information about our products and services or share your details with third parties to do the same, as explained below);
For analysis to inform our future marketing strategy, and/or to enhance or personalise your customer experience (such as improving the quality or relevance of information we provide to you in future);
To verify the accuracy of data that we hold about you and create a better understanding of you as a customer or potential customer;
For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
For prevention of fraud and other criminal activities;
To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
To review facts, assess and improve our service to customers through recordings of any calls with our offices;
For the management of any queries, complaints, or claims you bring; and for the establishment and defence of our legal rights.

Where you have provided Consent

We may use and process your personal information on the basis that you have consented for us to do so, for the following purposes:

To contact you via email or SMS with marketing information about relevant goods and services, predominantly being accommodation and accommodation services.
To enable and enhance your participation in the wider Student experience, including but not limited to social events and interactions facilitated through certain services you may choose to sign up to, such as the Students Inn app.
To share your data with certain Group companies in order for them to contact you with marketing information about similar products and services.
We will only share your data with our Group companies, suppliers and service providers as detailed below.

OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION

Group companies

We may share your information with other Group companies. They may use your personal information in the ways set out in the section ‘How we use your personal information’ above, in connection with the certain specific ancillary or complementary products and/or services, for example products and services which only they can provide for regulatory reasons, or products and services which are similar to those We offer but may be under the name of a different brand. Some of our Group companies may also be service providers to us, as explained in the section below.

Please see the start of this policy for a description of what we mean by Group companies with whom we may share your personal information in this way.

Our suppliers and service providers

We may disclose your information to certain selected third-party service providers, agents, subcontractors and other organisations where necessary for the purposes of them providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting, data storage and software service providers), our client relationship management system provider, our app developer / provider digital and marketing agencies, and administrative services providers and debt management providers (where relevant).

When we use third party service providers in this way, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions for the purposes intended and set out in this Policy.

Credit/debit card payment processors

Where relevant, when you purchase certain products or services via our websites, over the phone or at one of our residences or premises, a credit or debit card payment may be processed with your instruction by a third party payment processing agent who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please ask us at the time of making the payment or contact us using the details at the end of this policy.

We do not store or keep a record of your credit card details on our own websites or within our own systems.

Other ways we may share your personal information

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we’re under a duty to disclose or share it in order to comply with any legal obligation, for example to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of other data subjects. If/when we do so, we will always take steps with the aim of ensuring that your privacy rights continue to be protected and your rights are upheld.

Where we transfer your personal information

Information you provide to us may be transferred to countries outside, for example where any of our Group companies which need access to that information are incorporated in a country outside India, or if any of our servers or those of our third party service providers are from time to time located in a country outside of the United States. These countries may not have similar data protection laws as of India.

If we transfer your information outside India in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. This is because some countries outside India do not have the same adequate data protection laws equivalent to those within India. These steps may include, for example imposing contractual obligations on the recipient of your personal information or ensuring that the recipients subscribe to other relevant regulatory regimes or best practice that aim to ensure adequate protection.

If you use our services, access our systems or view any of our content whilst you are outside India, your information may be transferred outside India in order to provide you with those services.

How long we keep your information for

Please see the start of this policy for a description of what we mean by Group companies with whom we may share your personal information in this way.

Where your personal data is required to complete or comply with a Contract

We may need your personal information to comply with our own legal and accounting responsibilities, and/or to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us. Where we are only required to retain some of your information for these purposes, we will use our reasonable endeavours to ‘minimise’ that data and not to retain any information which we do not need to hold for 7 years.

The only exceptions to this are where:

The law requires us to hold your personal information for a longer period, or to delete it sooner;
You exercise your right to have the information erased (where applicable) and we do not need to hold it in connection with any of the reasons permitted or required under the law or
In limited cases, the law permits us to keep your personal information for longer, provided we put certain protections in place.

Where you have provided Consent

We will retain your personal data for as long as we consider it worthwhile and justifiable, subject at all times to upholding your rights as a data subject.

You can review, correct and delete your personal information by emailing us at privacy@ Studentsinn.net. You must promptly reach out to us to change your information if your personal information changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we may close your account and remove your personal information from view as soon as reasonably possible based on your account activity and in accordance with applicable law. We do retain information from closed accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our terms and conditions, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post a request, offer, comment, feedback, or any other information onto the Platform, you may not be able to change or remove it. Once we have deleted or removed your account, you agree that Students Inn P. Ltd shall not be responsible for any personal information that was not included within your deleted and/or removed account that remains on the Platform.

Data security and links to or from other organisations

We are committed to ensuring that your information is held securely in systems that can be controlled and protected in accordance with data security best practice. In order to prevent unauthorised access or disclosure we put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. Where possible we only store information in structured systems (databases) which can only be accessed with secure passwords.

Occasionally it may be necessary to store or transfer some of your personal data in unstructured ways, such as on paper or in document formats that are necessary to enable us to collect and process that information in accordance with the purpose. In these cases, we will use all reasonable endeavours to ensure that procedures and controls are in place to maintain the security of and access to that information.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to or from our website at all times and any transmission is therefore at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.

Our websites may contain links to other websites run by other organisations. Similarly, we may refer you from time to time to other organisations who are not Group companies and to whom you may also provide personal data. This policy does not apply to those other organisations where this happens, therefore we encourage you to read their separate privacy statements. We cannot be responsible for the privacy policies and practices of other websites or third parties, even if you access those websites or otherwise make contact with those organisations using links or contact details that we provide.

In addition, if you linked to our website, a contact details form, or any other material we have published electronically from a third party website or an email sent to you by a third party, we are not responsible for the privacy policies and practices of the owners and operators of those third parties and recommend that you check their privacy statements as well.

Where we have given (or where you have chosen) a password which enables you to access certain information we hold in any of our systems, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and to tell us as soon as possible if you think your password may have been stolen, exposed or compromised in any way.

Like many other websites, our website uses cookies.

A cookie is a small file which asks permission to be placed on your computer or mobile device’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better web experience by enabling us to monitor which information and pages you find useful and which you do not. A cookie does not give us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website in question.

For more information on how we use cookies, please view our separate Cookies Policy.

Marketing

We may collect your personal data and certain information about your preferences in interests in order for you to receive marketing information directly from us by email, SMS, via third-party social media platforms and targeted online promotions in the following ways:

If you register for ‘more information’ on one of our websites
If you receive and act upon a marketing campaign run by one of our marketing affiliates
If you tag Students Inn on any of our social media channels using any geolocation or using any recognisable tags
If you make a reservation enquiry by telephone to one of our offices / teleagents
If you attend one of our hosted or sponsored events
If you enter a competition or free prize draw we are running
If you opt-in to receive newsletters or regular insights, interviews, perspectives, videos, podcasts relating to our business or market
If you engage with other electronic content we provide, including following one of our channels on a social media platform
If you download our app to one of your devices
If you purchase a product or service from us or one of our Group companies

In any of these cases listed above we may contact you with further marketing information in future in the ways mentioned in this policy.

We may contact you with marketing information by telephone, email or post, via third-party social media platforms, or with targeted advertising delivered online through social media and platforms operated by other companies by using your personal information. We may also use your personal information to tailor marketing to improve its relevance to you. We only do so with your consent (if consent is required), and will respect your preferences where you indicate your preference not to receive a particular type of marketing.

If you choose to leave a review about Students Inn on any third party site, we have the right to publish using your name, image and review details.

We will only share your information with third parties where they are:

Correcting and updating your personal information

The accuracy of your information is important to us and we are always keen to make sure we can regularly and easily review and correct the information that we hold about you. If any of personal information changes, in particular your name or address/email address and contact telephone numbers, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us as soon as possible using any of the contact details below.

Our contact details for queries about your personal data, including to exercise any of your data subject rights are:

Tower C, 6th Floor, Global Buainess Park, DLF City, 1 M.G Road, Gurugram, Haryana-122002

Hello@studentsinn.net

OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION

care@studentsinn.net

+91-9311590129